Digital Adoption Manager
This role is a key enabler of our Digital Transformation Strategy with the purpose of driving Digital sales across the business and enabling more time for business development through the adoption of time saving Digital tools through our Sales and Branch network.
Training, Coaching and Influencing sales teams for technical and behavioural/mindset change:
•Drives Sales teams to become technically competent and confident in using our existing and new Digital Products and services through technical training and support
•Creates behavioural and mind-set change through change techniques (WIFM, Benefits e.g. time saved and customer ease)
Seeks to identify and understand Blockers and challenges for Continuous Improvement (technical and behavioural):
•Seeks out what is getting in the way of adoption at a very local level for sales teams in Branches and the field as well as org level.
•Using data and reporting tools to identify business needs and measure success of initiatives ensuring appropriate steps are taken to rectify any shortfalls.
•Collaborates and escalates with relevant business experts to overcome those blockers and challenges as appropriate (not trying to own all the solutions but finding them and sending them to the right place e.g. Leadership, IT, HR etc)
Plays an integral part in the deployment of new digital innovations or tools launched across the business through being a change champion internally and externally
•Working with key stakeholders to join customer visits to demonstrate our Digital Solutions increasing usage, digital sales and identifying external challenges as above.
•Positively promote digital services both internally and externally
•DRIVES ENGAGEMENT: where people are motivated to adopt to support digital transformation to help the organization meet its objectives
•DEVELOPS OTHERS:. through coaching and training to support technical and behavioral change
•INSTILLS TRUST: gaining the confidence and trust of others through honesty, integrity and listening to our people’s and customer’s concerns
•INFLUENCES: using compelling arguments to gain the support and commitment of others
•NIMBLE LEARNING: actively learning and tackling new problems, using both successes and failures, challenging the status quo
•DRIVES RESULTS: consistently achieving results, even under tough circumstances
•Coaching Skills in order to:
•Train and change behaviour
•Identify and remove obstacles
•Continuously improve
•Awareness and understanding in the application of change management techniques
Stakeholder engagement and relationship building skills
Engagement and Communication skills with the ability to influence stakeholders at the various levels, individually and with larger groups
•Analytical skills and the ability to interrogate data to identify opportunities and track success.
Subject matter expert/super user on the technologies (Web, ESKER, EDI)
•Digital Sales across branch and areas (volume & value)
•Branch & Area’s performing and achieving set budgets & objectives in relation to digital initiatives (conversion to digital sales)
•Digital Sales Penetration at customer level
•Customer Visit conversion rate
•Key Stake Holder Feedback
This role is a FULL TIME permanent position MONDAY – FRIDAY and we offer a pension, life assurance, 25 days holiday plus statutory bank holidays.
Rexel are an equal opportunities employer
Rexel is a global industrial distributor serving the Electrical, PPE and MRO sectors with over 30,000 employees and operations in over 37 Countries. In the UK Rexel has over 2,000 staff working from 250+ branches.
We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge. We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures. Rexel is an equal opportunities employer.
Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.