The position of Industrial Automation Services Coordinator will be based out of our Solon, OH location!

Summary

The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers’ key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts. 

What You’ll Do

• Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as needed
• Create purchase orders for buy/ resell and services and process with Rockwell Automation
• Support outside sales personnel and product managers for Rockwell Automation services
• Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Provide pre-sale and post-sale support for different types of Rexel and supplier support contracts
• Provide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logistics 
• Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
 

What You’ll Need

• High School or GED required    
• Two-year technical degree or more preferred
• Equivalent experience in the industry with a strong sales background will be given serious consideration
• Experience in Inside Sales, Customer Service, Warehouse

Knowledge, Skills & Abilities

• Customer oriented and motivated with excellent communication, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Strong leadership and organizational skills
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence
• Knowledge of the Services offer is essential
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs
• Able to meet deadlines
• Excellent attendance record required
• Able to work overtime as needed

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:    

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold    Occasionally – up to 20%
• Exposed to bio hazardous conditions    Occasionally – up to 20%
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations    Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock    Occasionally – up to 20%
• Handles or works with potentially dangerous equipment    Occasionally – up to 20%
• Travels to offsite locations    Occasionally – up to 20%

Physical Demands:    

• Sit: Must be able to remain in a stationary position    Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location    Frequently – 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery    Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet    Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder    Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions    Constantly – at least 51%

Weight and Force:    

• Up to 10 pounds    Occasionally – up to 20%
• Up to 25 pounds    Occasionally – up to 20%
• Up to 50 pounds    Occasionally – up to 20%
• Up to 75 pounds    None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”