The position of Customer Portal Specialist will be based out of our Missouri City, TX location!

Summary
The Customer Portal Specialist is responsible for managing customer portal billing across several key accounts which includes assisting branches with set up of customers in Bill Trust, keying of invoices into the customer portals, assisting with dispute resolution, and working closely with the credit team to provide invoice status updates by going into each portal to research payment information.

What You’ll Do

• Ensure Invoices are submitted timely per customer guidelines
• Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary
• Escalate issues and approvals as needed
• Review all web-based customer’s open Accounts Receivable per credit and branch’s request
• Special projects and other duties as assigned (POD request, focused account reviews, etc.)
• Work with branches on aging dispute resolution
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED    
• Bachelor's Degree preferred
• 1+ years of billing/data entry experience preferred
• Data entry, billing, dispute resolution, and/or customer service experience a plus

Knowledge, Skills & Abilities

• Intermediate Excel Skills
• Detailed/Organized
• Must be able to listen and follow directions quickly and efficiently
• Experience with a wide array of e-billing portals preferred
• Professional written and verbal communication skills
• Ability to work efficiently both independently and as part of a team, while showing a solid work ethic in a fast-paced, demanding environment
• Possess excellent research and follow-up skills

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None
• Exposed to electrical hazards; risk of electrical shock None
• Handles or works with potentially dangerous equipment None
• Travels to offsite locations None

Physical Demands

• Sit: Must be able to remain in a stationary position Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one’s self to maintain computers in the lab/under desks/in server closet None
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment None
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force

• Up to 10 pounds    Occasionally – up to 20%
• Up to 25 pounds    None
• Up to 50 pounds    None
• Up to 75 pounds    None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”