The position of Account Specialist will be based out of our Indianapolis, IN location!

This position will be Hybrid.

Summary

The Account Specialist is responsible for providing a high level of customer support by executing on solution driven projects. Resolve complex issues and help manage/drive key initiatives by working with various local and corporate team members. 

What You’ll Do

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies 
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
• Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations
• Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met
• Identify and execute profitable growth projects with the Customer Fulfilment team to implement for key Global Sales Organization accounts 
• Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis
• Secure market level pricing feedback from customers and provide timely price quotations and/or proposals
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED    
• Bachelor's Degree or equivalent experience preferred    
• 2+ years of industry experience with a strong sales background 
• Customer service experience in distribution environment a plus 

Knowledge, Skills & Abilities

• Customer oriented and motivated with solid verbal and written communication skills 
• Proven problem solver with strong attention to detail 
• Demonstrated self-starter with resilient personal initiative 
• Desire to assume increasing levels of responsibility 
• Highly organized with ability to prioritize and manage multiple tasks and deadlines 
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions. 
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty 
• Goal oriented and self-motivated with ability to work both independently and within a team environment 
• Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
• Ability to analyze, mine, and report out on large data sets 

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations - Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Travels to offsite locations - Constantly – at least 51%

Physical Demands

• Sit: Must be able to remain in a stationary position - Occasionally – up to 20%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
• Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20%

Weight and Force

• Up to 100 pounds - Occasionally – up to 20%

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”