The position of Supply Chain Sol & Svcs Spec will be based out of our Harrisburg, PA Location!

Summary
The Supply Chain Solutions & Services Specialist is responsible for maintaining customer managed inventory programs and other supply chain customer solutions on-site. Will be expected to utilize Rexel Digital technology and other company provided tools and systems as needed. Responsible for daily and weekly customer interactions, as well as promoting and demonstrating Rexel Solutions and Services. Continuous improvement by observing and reporting customer satisfaction (experience) levels and actively communicating suggestions for business process customer improvements.

What You’ll Do

• Increase business by expanding Rexel’s scope of supply to existing customers and help them to achieve better storeroom management by improving their Total Cost of Ownership (TCO)
• Present or develop additional Rexel Delivered Services and solutions to applicable customers. Work with branch or account managers to develop new solutions to achieve customer objectives
• Support sales teams with prospecting for new VMI accounts within a specified geographical territory
• Pursue or prospect repair / remanufacturing services within existing customers. Prospect for new Rexel delivered services opportunities
• Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
• Process product quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Coordinate and direct employee teams to assist in large customer projects and high-tech automation issues
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies and developing new markets
• Achieve and maintain technical capabilities at required levels, attends customer seminars, schools, and special promotions, and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
• Manage and audit the Parts Management Agreements to supplier and customers’ expectations. Collect core returns and manage product replacement throughout the completion of the customer’s purchasing cycle
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED
• Product and application knowledge essential
• Experience with manufacturing environment desired
• Experience in the industry with a strong sales background desired

Knowledge, Skills & Abilities

• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs based on our core value that the customer must be at the center of everything we do
• Exhibit a customer centric attitude both externally at the customer and internally within the company
• Ability to manage some emergency call-outs and part deliveries as needed
• Meet all customer and Rexel safety requirements
• Qualified applicants must motivated with excellent communication, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock    Occasionally – up to 20%
• Handles or works with potentially dangerous equipment    Occasionally – up to 20%
• Travels to offsite locations Constantly – at least 51%

Physical Demands

• Sit: Must be able to remain in a stationary position Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location    Occasionally – up to 20%
• Use hands to finger, handle or feel: Operates a computer and other office machinery Frequently – 21% to 50%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one’s self to maintain computers in the lab/under desks/in server closet None
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment None
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Frequently – 21% to 50%

Weight and Force:    Frequency:

• Up to 10 pounds    Occasionally – up to 20%
• Up to 25 pounds    Occasionally – up to 20%
• Up to 50 pounds    Occasionally – up to 20%
• Up to 75 pounds    None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”