Customer Service Manager

In this hands-on sales role, you’ll be leading the sales team at our flagship Welshpool branch and be responsible for providing exceptional customer service and sales support to some of our largest customers who are the lifeblood of the electrical industry in WA!

*This is not a call-centre role, and if you have predominantly call-centre related experience, this role will not be suitable for your skillset*

A bit about you

• Proven track record in driving day to day and contractual sales
• Electrical wholesaling, trades or building/construction industry experience essential
• Experience and knowledge within the electrical mining/industrial sectors highly desirable
• Experience leading and developing a complex team within a high-volume sales environment
• CRM experience essential along with outstanding customer service skills with a ‘customer first’ mentality
• An eye for detail and a passion for profitable sales
• Ability to influence and negotiate with key stakeholders in a fast paced, high pressure environment
• Ability to multi-task and prioritise tasks based on urgency for the customer, but with an understanding of the commercial impact to the business
• Thrive in a culture of change and be an advocate for driving change through your team

A bit about your role

• Actively work with our external sales team to maintain and grow our customer base 
• Actively grow our account sales and margin through service and off contract opportunities 
• Manage the day-to-day operation of the Internal sales team, including coaching, leading and communicating key priorities to create an inclusive culture to build high levels of engagement
• Ability to manage diverse and complex supply contracts in partnership with internal stake holders
• Seek ways you and your team can improve the level of service being offered to our customers
• Monitor workflow through telephony queues, email and other business systems
• Manage escalations and ensure the departments KPI’s are met
• Manage customer DIFOT in line with the contract terms
• Actively manage our CRM system with your team to ensure compliance with business KPI’s
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Engage with customers, suppliers and sales teams to cultivate strong long-term working relationships.

Rexel Electrical Supplies, a part of Rexel Australia is a market leader serving commercial, industrial, residential and retail customers with world-class products, services and energy efficient solutions. We are part of a global business recognised as one of the leaders in the distribution of products and services for the energy world, offering customers innovative, high-performance, sustainable electrical supplies and solutions with over 1,900 branches in 24 countries worldwide.

Why join Rexel? 

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance. 

• Genuine career opportunities - whether that's moving into a particular specialty, management, or trying something new. 
• Committed to a making a sustainable future possible, we are a recognised environmental leader. 
• We are passionate about being a genuinely diverse and inclusive business.  
• We are proud of our “Women in Rexel” program. 
• Chance of global mobility if desired, with more than 1,900 branches across 21 countries. 
• We have a ‘top of the range’ rewards and discounts platform called KUDO$, with access to thousands of offers and discounts for you and the family.
• Wellbeing support program and birthday leave!  

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from all backgrounds to apply. 

A pre-employment medical, drug test as well as a national criminal record check may be required as part of our recruitment process.