Operations Assistant QLD
Tingalpa, QLD, AU
- Skill and career development pathways, on the job training provided!
- Join a globally recognised business in the electrical industry
- Flexibility and wellbeing support
- Location can be anywhere in Southeast Queensland, though you will need to be able to visit our Distribution Centre at Eagle Farm regularly.
About us
Rexel Group is one of the leading Electrical Wholesale and Distribution companies in the world and we offer customers innovative, sustainable electrical supplies and solutions in over 1,900 branches in 21 countries worldwide. Our vision is to be “the Electrical wholesaler who proactively services customers better than anyone else in Australia.”
About the role
The primary purpose of this role will be the accurate/timely entry of Customer Orders and Purchase Orders into the system and ensuring their maintenance. You will also be responsible for providing the appropriate communications support for enquiries regarding orders, products, back orders and communicating with Customers and Suppliers
Some of your key responsibilities
- Provide high quality customer support to internal and external queries (Branches/Business/Vendors) including such tasks as prompt, courteous and accurate resolving of enquiries by phone/email.
- Investigate and resolve all enquiries – regarding such topics as product, orders, shipments, back orders, RTS/returns, warranty claims and purchase orders - according to Service Level Agreements and managerial expectations.
- Discuss and resolve SKU/price/quantity anomalies with customers and suppliers in a proactive manner to ensure that changes are registered accordingly and addressed in a timely manner.
- Minimise stock and/or operational service delays by coordinating a solution and ensuring customers receive regular communication.
- Handle, enter and maintain all pertinent information to required business platforms in such a manner as to ensure the requirements of the operating and quality systems are met in timely, efficient and accurate fashion.
- Providing general support for the operations team as well as in-branch support + compliance inspections at our stores
A bit about you
- Logistics and warehouse operations knowledge
- Strong attention-to-detail and results focused
- Organisation skills (ability to multi-task, self-motivated, ability to prioritise)
- Communication skills (ability to interact with stakeholders of all levels effectively, written and verbal)
- Computer literacy (MS Office + any major ERP such as Pronto, SAP, Oracle etc)
- Administration and data entry experience
- Prior experience in a customer service environment
Why join Rexel?
We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.
- Genuine career opportunities - whether that's moving into a particular specialty, management, or trying something new.
- Committed to a making a sustainable future possible, we are a recognised environmental leader.
- We are passionate about being a genuinely diverse and inclusive business.
- We are proud of our “Women in Rexel” program.
- Chance of global mobility if desired, with more than 1,900 branches across 21 countries.
- We have a ‘top of the range’ rewards and discounts platform called KUDO$, with access to thousands of offers and discounts for you and the family.
- Wellbeing support program and birthday leave!
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from all backgrounds to apply.
A pre-employment medical, drug test as well as a national criminal record check may be required as part of our recruitment process.